Refund policy

30-Day Returns — We accept returns within 30 days of delivery. To be eligible, items must be unworn, in original condition and packaging. Contact us first at info@ondavela.com with your order number — please don't send items back without contacting us; we'll provide the correct return address and instructions. Return shipping for change-of-mind returns is paid by the customer. Once received and inspected, refunds are issued to the original payment method within 5–10 business days.

Damaged, Incorrect or Lost Orders — If your order arrives damaged, defective or incorrect — or doesn't arrive at all — email us within 7 days of (expected) delivery with your order number and a photo. Verified issues are resolved with a free replacement or full refund, no return needed.

Magnet Warranty — Every pair is covered by a 12-month warranty on the magnetic clasp. If the magnets stop connecting under normal wear, send us a photo and order number — we'll ship a free replacement. No return required.

Cancellations — Orders can be cancelled within 12 hours of purchase, before processing begins. After that, the order follows the standard return policy.