Shipping policy

Shipping Policy

Free tracked shipping on all US orders. No minimum, no hidden fees.

Processing time: orders are processed within 1–3 business days after purchase. You'll receive a confirmation email as soon as your order ships, with a tracking number to follow your package every step of the way.

Delivery time: 7–15 business days after processing. During peak periods (holidays, Valentine's Day) delivery may take slightly longer — order early if it's a gift!

Order tracking: a tracking link is sent by email once your order ships. If you haven't received it within 3 business days, check your spam folder or contact us at info@ondavela.com.

Lost or delayed orders: if your order hasn't arrived within 20 business days of purchase, contact us at info@ondavela.com with your order number — we'll track it down and make it right with a replacement or a full refund.

Shipping restrictions: we currently ship to the United States and Italy only. We do not ship to PO Boxes, APO/FPO addresses, or freight forwarders.

Wrong address: please double-check your shipping address at checkout. Orders can be edited within 12 hours of purchase by contacting us at info@ondavela.com. We are not responsible for orders shipped to an incorrect address provided by the customer.